faq

Frequently asked questions

Do I need to trim the wick every time I light my candle?


Yes, it is very important to trim the wick every time prior to lighting your candle. It will help preserve the quality of your candle. By trimming the wick, you are able to prevent a large flame which can be dangerous. You can also prevent soot, the black cloud and black residue that can build up on the sides of the vessel or on the top layer of the candle.




How do I avoid candle tunneling?


Avoid candle tunneling by following these simple steps:

  • Trim wick to ⅓ of an inch for the first burn
  • Burn until melt pool is achieved
  • Burn candle for at least an hour
  • Avoid burning candle for short periods of time




What is your candle made out of?


Our candles begin with an all natural coconut wax sourced from a small family business in Glendora, California. We only use natural essential oils and premier phthalate free fragrance oils in our candles to ensure you're burning a clean and fragrant candle. Our wicks are lead-free and zinc-free and are comopsed of paper cotton wicks, and the adhesives used to attach the wicks to the vessels are acid free, non-toxic.




Why is my wick moving when it's getting closer to the bottom?


Due to the nature of our candles, we do not use permanent adhesives because of its hazards. Many permanent adhesives contain toxic chemicals that can be cancerous, so we do not use permanent adhesives in our candles. The adhesives we use is non-toxic, which in nature do not permanently stick to the vessel at extremely high temperatures.




What do I do when the wicks move?


If you are experiencing wick displacement, simply move the wick to the center of the vessel using a thin wooden stick, i.e. toothpicks or barbeque sticks, and press down. Also make sure your candle is on a leveled surface to avoid further wick displacement.




How long do the candles burn for?


The burn time on our candles vary depending on the size.

  • 3.5 fluid ounces | 103.5 grams, the burn time is approximately 30 hours
  • 8.5 fluid ounces | 240.9 grams, the burn time is approximately 70 hours




How long will it take for my candles to get delivered to me?


Retail orders will be shipped via USPS from our studio in Campbell, CA within 1 to 2 business days. Transit time will vary from 1-Day, 2-Day, or 3-Day, depending on location, this does not including Saturday delivery. Please allow a total of 3 to 5 business days from the order date for delivery to be completed.





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